National Rental Car Agency Requires National Support A national car rental agency found that supporting remote field offices with in-house IT staff was difficult and cost prohibitive. Instead, their in-house IT staff partnered with Go2IT to deliver services to the organizations satellite offices. Typical projects include hardware upgrades, office adds/moves/changes, and general end user support. In total, service was provided to over 300 locations throughout the country.
upgrade to widespread atm network On behalf of a national bank, Go2IT upgraded the hardware in over 2,000 ATMs located at gas stations throughout the Southwest United States. Although technicians did not have access to any cash reserves, security was still of the utmost concern. Go2IT screened potential techs and preformed stringent background checks on those selected. Site visits were coordinated with bank representatives, who provided the required access to the units. Over a 4 month span, Go2IT upgraded all 2,000+ ATMs and while suffering zero security breaches.
electronics retailer upgrades all stores A prominent consumer electronics retailer needed to upgrade POS devices and servers at all physical locations within the United States. The client partnered with The Go2IT Group for this deployment due to the ability to provide technical resources in all regions. Pilot sites were completed in order to allow for a streamlining of processes and procedures for future site visits. Project coordinators worked with project managers, site contacts and other personnel to serve as an escalation point for all parties. We ensured all client deliverables were completed and accounted for, and that each store manager was satisfied with the service received at their particular store.
Utility Company Needs Rapid Response in Emergency One of the largest utility companies in the United States, serving millions of natural gas customers across much of the US, required The Go2IT Group to provide technical resources for several projects in several locations in the US. Lacking the time and logistical support, the client commissioned The Go2IT Group to deploy several resources with a fast turnaround time to support the clients field personnel during a crisis situation. These resources were asked to continue their support roles, even after the crisis was solved in order to provide technical support and to update their mobile field equipment including tablets and phones. The client was able to resume normal business practices quickly due in part to The Go2IT Groups ability to supply highly skilled technical resources.
Healthcare device manufacturer partners with go2it A national provider of DNA testing equipment for research hospitals and medical schools required technical resources to troubleshoot their proprietary devices nationwide. Program development was coordinated with the client, which included development of instructional information, procedures for site coordination and help desk support protocol. With the cost effective solution The Go2IT Group provided, the client is able to deploy additional systems in new regions and ensure those systems will be supported by highly qualified technical resources.
Remote Users Scattered Across the US An organization with remote field workers required a workstation upgrade for its mobile workforce, comprised of more than 1,000 employees scattered across 31 states. Most users were located in rural or scarcely populated regions, making it difficult to get skilled professionals to the remote sites. Go2IT was up to the challenge, successfully deploying all 1,224 PCs and laptops over a 3 month period.
Go2IT helped NATIONAL BROKERAGE FIRM install a brand new data center
thousands of Motherboards Recalled A team of technicians were required to replace nearly 2,000 motherboards on laptops purchased by a major metropolitan school district. Technicians were required to receive replacement parts, verify unit count and condition of equipment, remove and replace the motherboard, restart unit to verify successful reboot, repackage old equipment and properly clean service area. Technicians were given weekly quotas and a list of district buildings and addresses along with corresponding unit counts and were responsible for creating their own schedule. Go2IT was required to maintain an on-time arrival rate of 97% and a customer satisfaction rate of 98% throughout the duration of the project.
POS Upgrade for National REstaurant Chain A national restaurant chain experiencing rapid growth needed to implement a point-of-sale (POS) system in over 250 new locations spread out throughout the continental United States. All peripherals were upgraded as well, including receipt printers, monitors, and credit cards swipes. Technicians were also responsible for cable management, troubleshooting of any issues, and site cleanup. Go2IT successfully completed 100% of the sites on time and within budget.