COVID-19 Update

COVID-19-Update

In the last several months, our country’s businesses have experienced upheavals that they were not necessarily prepared for and the impact will likely continue for some time.  The Go2IT Group made immediate changes for our internal employees in March when Ohio’s schools closed, including having internal employees work remotely from home.  This has allowed for us to stay safe while being able to maintain the same level of support for our clients.

The Go2IT Group is currently working towards returning to normal operating procedure and we will continue to evaluate onsite visit requests on a case by case basis.  We will continue to provide emergency support but will follow the guidelines established by the State of Ohio to protect the health and safety of our staff.

We are still able to assist our Residential Service customers by appointment only.  We have a touchless drop off procedure in place as well as the drop off location being held to the highest of standards by following the State of Ohio’s protocols.

Our Field Services division continues to assign and place technicians across the country for various projects and positions, in accordance with each state’s and customer’s guidelines.  We have seen an increase in requests for service within the last week and believe this will continue.  If you are an experienced computer technician and would like to be contacted for opportunities, please submit your resume for review.

The Go2IT Group is committed to its clients and will continue to provide superior IT services during these unprecedented times.  We will provide updates as our policies change in accordance with the state’s guidelines.

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Posted By Go2IT Group
May 15, 2024 Category: General

10 Things Great IT Providers Always Do   In the vast sea of IT support options, what truly distinguishes top-tier service from the rest? Is it merely competitive pricing or the promise of flat-fee packages? At Go2IT, we've come to understand that the hallmark of outstanding support lies in a comprehensive approach that addresses the core needs of businesses. When clients make the switch to our services, they often share a common sentiment: they hadn't realized what exemplary IT support looked like until they experienced it firsthand.   Today, we delve into the core principles that define exceptional IT providers. It's time to bid farewell to tech headaches and mediocre service that could potentially jeopardize your operations. Here's what great IT providers consistently do: Great IT providers...   1. They answer the phone during emergencies. In moments of crisis, every second counts. Reliable IT providers understand the urgency and pledge to either answer calls live or respond within a mere 30 minutes.   2. They are consistently easy to reach and highly responsive when you need them for non-emergencies. Are they readily available, even for small tech-support issues? One way to check is to ask around your office. Does your staff enjoy working with them, or are they tired of dealing with the same issues repeatedly, dealing with unhappy customer support or waiting forever for solutions? If the answer is no, that’s a red

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Posted By Go2IT Group
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5 Ways to Spot If Your Computer Has Been Hacked When you suspect that your computer or network has been compromised, the natural response is often panic. Yet, how you proceed in the wake of a breach can truly determine the outcome, whether it’s a minor setback or a catastrophic event leading to legal repercussions, substantial fines, and severe disruptions to your business operations.   In today’s article, we’ve tapped into the expertise of our cybersecurity professionals to outline the key indicators of a compromised system, as well as provide you with a clear roadmap of the five essential steps to take immediately upon detecting any breach in your network. These proactive measures are vital in mitigating irreversible damage and protecting your digital assets.   Signs of an Issue According to IBM’s latest cybersecurity report, data breaches typically remain undetected and unreported for an astonishing average of 277 days. This seemingly implausible timeframe underscores the stealthy nature of cyber threats. Despite the potential for swift and substantial damage posed by malware, viruses, keylogging, and other malicious agents, many users fail to recognize the telltale signs until irreversible harm has already been inflicted.   Moreover, several primary indicators of a breach often masquerade as symptoms of a sluggish or outdated computer or operating system. Should you encounter any of these red flags, it’s prudent to prom

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Posted By Go2IT Group
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Northeast Ohio

26260 Center Ridge Rd., Westlake, OH 44145

440-471-8210

Central & Southeast Ohio

2590 Kull Rd., Lancaster, OH 43130

740-681-9753

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