Over the past 15 years, Go2IT has built an extensive network of over 15,000 technology professionals located throughout the United States with the ability to be dispatched at a moments notice. Our resources are perfectly suited to perform a variety of engagements, including point of sale deployments, equipment roll outs, national break/fix coverage, hardware/software upgrades, troubleshooting and warranty replacement services.
The Go2IT Group is an established expert in managing large and complex deployment projects across multiple locations and multiple states. We can provide a variety of skill sets including Desktop Technicians, Server Technicians, Printer Technicians, Communications Experts and Software Engineers. Below are a few of the key industries we serve.
Key Industries Serviced:
Go2IT can effectively manage projects of any size directly from the Operations Center at our headquarters in Westlake, OH. Our team of experienced project managers, solution architects, technical resource managers and recruiters will work hand-in-hand with you to develop, plan and execute the strategy and deliverables your project requires. A variety of Service Level Agreements (SLAs) are available, including same day and next business day response. We work with you to ensure your business objectives are met and your expectations are exceeded.
By utilizing our NOC (network operations center), 24 hour call center, and online Partner Portal, Go2IT delivers true value-added service to its clients by providing information and updates in real time. We understand how essential the flow of information is to the success of your project. Whether you need status updates, asset information, or accurate customer feedback, Go2IT will deliver!
Go2IT has the experience, resources and expertise to deliver when it counts. The numbers speak for themselves. We've installed:
Recently Completed Projects:
Go2IT successfully completed a comprehensive hardware and software upgrade for one of the nations' leading clothing retail chains. The project included installing new workstations and printers, upgrading store servers and the de-installation of equipment from stores scheduled to be closed. Go2IT serviced over 2500 locations across 48 states and continues to service this client on an ongoing basis.
Go2IT successfully completed the installation of a brand new data center from scratch, including over 850 servers, switches, KVM's, PDU's and switch backup devices. Scope of the project included 15 technicians responsible for unpacking the equipment, testing the equipment, configuring the servers, and assigning static IP's to all the servers.
Additional responsibilities included properly documenting and labeling all servers, power cables, network cables, KVM's, switches, and patch panels.
Go2IT technicians were needed to replace over 1,950 motherboards on designated laptops at approximately 200 locations within a major metropolitan school district. Technicians were required to receive replacement parts, verify unit count, verify condition of equipment, remove and replace the motherboard, restart unit to verify successful reboot, repackage old equipment and properly clean service area. Go2IT was required to maintain an on-time arrival and customer satisfaction rate of 97% throughout the duration of the project.