Thousands of Motherboards Recalled

thousands of Motherboards Recalled

A team of technicians were required to replace nearly 2,000 motherboards on laptops purchased by a major metropolitan school district. Technicians were required to receive replacement parts, verify unit count and condition of equipment, remove and replace the motherboard, restart unit to verify successful reboot, repackage old equipment and properly clean service area.  Technicians were given weekly quotas and a list of district buildings and addresses along with corresponding unit counts and were responsible for creating their own schedule.   Go2IT was required to maintain an on-time arrival rate of 97% and a customer satisfaction rate of 98% throughout the duration of the project.

Most Recent

National Rental Car Agency Requires National Support

By Go2ITGroup
April 12, 2019 Category: General, Transportation, Case Studies

National Rental Car Agency Requires National Support from IT Firm

Upgrade to Widespread ATM Network

By Go2ITGroup
April 12, 2019 Category: General, Upgrades, Financial, Case Studies

It Company that can secure ATM Machines and security processes

Electronics Retailer Upgrades All Stores

By Go2ITGroup
April 12, 2019 Category: General, Upgrades, Retail, Case Studies

electronics retailer upgrades all stores A prominent consumer electronics retailer needed to upgrade POS devices and servers at all physical locations within the United States. The client partnered with The Go2IT Group for this deployment due to the ability to provide technical resources in all regions. Pilot sites were completed in order to allow for a streamlining of processes and procedures for future site visits. Project coordinators worked with project managers, site contacts and other personnel to serve as an escalation point for all parties. We ensured all client deliverables were completed and accounted for, and that each store manager was satisfied with the service received at their particular store.

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