Thousands of Motherboards Recalled

thousands of Motherboards Recalled

A team of technicians were required to replace nearly 2,000 motherboards on laptops purchased by a major metropolitan school district. Technicians were required to receive replacement parts, verify unit count and condition of equipment, remove and replace the motherboard, restart unit to verify successful reboot, repackage old equipment and properly clean service area.  Technicians were given weekly quotas and a list of district buildings and addresses along with corresponding unit counts and were responsible for creating their own schedule.   Go2IT was required to maintain an on-time arrival rate of 97% and a customer satisfaction rate of 98% throughout the duration of the project.

Most Recent

National Rental Car Agency Requires National Support

By Go2ITGroup
April 12, 2019 Category: General, Transportation, Case Studies

National Rental Car Agency Requires National Support A national car rental agency found that supporting remote field offices with in-house IT staff was difficult and cost prohibitive. Instead, their in-house IT staff partnered with Go2IT to deliver services to the organizations satellite offices. Typical projects include hardware upgrades, office adds/moves/changes, and general end user support. In total, service was provided to over 300 locations throughout the country.

Upgrade to Widespread ATM Network

By Go2ITGroup
April 12, 2019 Category: General, Upgrades, Financial, Case Studies

upgrade to widespread atm network On behalf of a national bank, Go2IT upgraded the hardware in over 2,000 ATMs located at gas stations throughout the Southwest United States. Although technicians did not have access to any cash reserves, security was still of the utmost concern. Go2IT screened potential techs and preformed stringent background checks on those selected. Site visits were coordinated with bank representatives, who provided the required access to the units. Over a 4 month span, Go2IT upgraded all 2,000+ ATMs and while suffering zero security breaches.

Electronics Retailer Upgrades All Stores

By Go2ITGroup
April 12, 2019 Category: General, Upgrades, Retail, Case Studies

electronics retailer upgrades all stores A prominent consumer electronics retailer needed to upgrade POS devices and servers at all physical locations within the United States. The client partnered with The Go2IT Group for this deployment due to the ability to provide technical resources in all regions. Pilot sites were completed in order to allow for a streamlining of processes and procedures for future site visits. Project coordinators worked with project managers, site contacts and other personnel to serve as an escalation point for all parties. We ensured all client deliverables were completed and accounted for, and that each store manager was satisfied with the service received at their particular store.

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