What is a Managed Services Provider (MSP) ?

What is a Managed Services Provider?

A managed services provider (MSP) provides management of a company’s IT infrastructure, support for end user’s systems, help desk, security, backups, networking, onsite support and more.  MSPs works behind the scenes monitoring systems remotely to mitigate and resolve issues to provide customers with little to no downtime.  Being proactive and preventing issues before they occur saves time and money.  MSPs handle day to day troubleshooting for end users via easy to use ticketing systems, allowing for more productivity.

Experts in the field: 

  • MSPs like The Go2IT Group have a staff with solid experience in different facets of IT.  This allows companies to engage and utilize their knowledge without investing in employees that would not necessarily be needed on a full-time basis.  Businesses can benefit from having these experts on-demand based on a specific SLA.
  • Because MSPs are solely focused on technology, they can help businesses stay in the know on current trends, recommend important upgrades to security and infrastructure, provide advice on software applications, manage license agreements and help to make decisions that are best suited to a particular business and industry. 

Access to technology:

  • Because MSPs are only focused on technology, they have more and better access to robust software applications, security applications, ticketing systems, monitoring tools and more.  They can implement and tailor these tools for a specific business, essentially acting as an extension of the business by keeping their IT operations running smoothly.

Backups and Disaster Recovery:

  • If customer’s data was breached or lost, the company would endure financial repercussions and customer confidence would be lost.  MSPs are experts when it comes to creating a plan that can prevent such losses.  They can also provide training for employees to mitigate data loss.  Most importantly, they can restore lost data in a timely manner with very little down time.   


  • MSPs stay up to date on new threats, monitor vendor patch release cycles, update antivirus software, and upgrade network security configurations to keep businesses secure from malware, viruses, and hackers. Companies that partner with an MSP will have less attacks and infections which means a reduced downtime and more confidence from customers.


The Go2IT Group has worked with thousands of clients to develop plans that are best suited for their business model.  If you are interested in learning more about our IT services, let us provide a free network evaluation for your business.

Most Recent

Watch Out for CyberSquatters!

Posted By The Go2IT Group
January 10, 2024 Category: Cyber Security

Watch Out for CyberSquatters! You may have misspelled a domain name before and visited the wrong site, but have you ever not caught it? Perhaps you tried visiting YouTube.com, but ended up at YouTub.com? That’s cybersquatting for you! It’s not just an annoyance; it’s a threat to your online presence and a serious challenge in the ever-evolving world of cybersecurity. The scary part? You might fall victim without even realizing it.   Here‘s the scoop into this cybercrime: Understanding Cybersquatting Cybersquatting, or domain squatting, is the malicious act of registering a domain name that closely mimics a legitimate entity, whether it’s a business, organization, or individual. The motivation behind this is often financial gain, with cyber squatters exploiting the success and recognition of well-known brands. But the damage can exceed monetary losses – it can tarnish your reputation.   Common Cybersquatting Tactics 1. Top-Level Domain (TLD) Exploitation Cybercriminals register similar domains with different TLDs, such as “.com,” “.co.uk,” and “.org.” Because there are endless variations, it’s difficult for small to medium-sized businesses to register all of them for their brand, and it’s even more difficult for celebrities or famous individuals. Cybercriminals register similar domains with various TLDs. They demand payment to take down offensive sites or exploit these domai

Cyber Security Threat Alert - March 2022

Posted By The Go2IT Group
March 22, 2022 Category: Cyber Security

The US government has issued a warning about the possibility of foreign entities engaging in hostile cyber operations against the US, due to the severe economic sanctions that have been imposed. These entities engages in malicious cyber activities to enable broad-scope cyber espionage, to suppress certain social and political activity, to steal intellectual property, and to harm regional and international adversaries. Go2IT Basic Recommendations: Use strong passwords and change passwords to network systems and accounts on a frequent basis, keeping the password change duration as short as possible. Passwords for several accounts should not be reused or shared. Protect login credentials - do not store passwords on computers or servers Avoid utilizing public Wi-Fi networks and always utilize secure networks. Unsolicited communication via email, text, or social media from someone you don't know personally should be avoided. In these mails, do not click on hyperlinks or open attachments. Notify Go2IT immediately of any issues, even if you are unsure of the severity Training for your employees: We offer options for training users on information security concepts and procedures, as well as overall new cybersecurity risks and vulnerabilities. This type of training should be done on a regular basis. Please contact us if you are interested in learning more. The key to securing your business's digital presence is to have a solid security procedure in place

Lorain County Chamber of Commerce Business Expo 2021

Posted By The Go2IT Group
October 11, 2021 Category: General

The Go2IT Group is proud to be a Gold sponsor of The Lorain County Chamber of Commerce's 8th Annual Business Expo on November 4, 2021, at Tom’s Country Place from 3:30 pm – 6:30 pm. This EXPO provides a fantastic opportunity for local businesses and attendees to learn about one another and network.   We look forward to seeing everyone this

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26260 Center Ridge Rd., Westlake, OH 44145


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2590 Kull Rd., Lancaster, OH 43130


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