Category: Break/Fix
Remote Users Scattered Across the US
Remote Users Scattered Across the US An organization with remote field workers required a workstation upgrade for its mobile workforce, comprised of more than 1,000 employees scattered across 31 states. Most users were located in rural or scarcely populated regions, making it difficult to get skilled professionals to the remote sites. Go2IT was up to the challenge, successfully deploying all 1,224 PCs and laptops over a 3 month period.
Thousands of Motherboards Recalled
thousands of Motherboards Recalled A team of technicians were required to replace nearly 2,000 motherboards on laptops purchased by a major metropolitan school district. Technicians were required to receive replacement parts, verify unit count and condition of equipment, remove and replace the motherboard, restart unit to verify successful reboot, repackage old equipment and properly clean service area. Technicians were given weekly quotas and a list of district buildings and addresses along with corresponding unit counts and were responsible for creating their own schedule. Go2IT was required to maintain an on-time arrival rate of 97% and a customer satisfaction rate of 98% throughout the duration of the project.
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