Category: Government
Thousands of Motherboards Recalled
thousands of Motherboards Recalled A team of technicians were required to replace nearly 2,000 motherboards on laptops purchased by a major metropolitan school district. Technicians were required to receive replacement parts, verify unit count and condition of equipment, remove and replace the motherboard, restart unit to verify successful reboot, repackage old equipment and properly clean service area. Technicians were given weekly quotas and a list of district buildings and addresses along with corresponding unit counts and were responsible for creating their own schedule. Go2IT was required to maintain an on-time arrival rate of 97% and a customer satisfaction rate of 98% throughout the duration of the project.
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